A place where
you can advance

Others & Yourself

Role:

Communications Lead, Operational Strategy and Services

Location:

255 Washington Street
Newton, MA  02458

Job Attributes:

Expand+
  • Job ID

    1248642

  • Req ID

    133284BR

  • Job Category

    Operations

  • Career Area

    Corporate & Regional

  • Job Type

    Full-Time

  • Work Shift

    Daytime

  • Job Location

    255 Washington Street
    Newton, MA  02458

Great Place To Work

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

Summary:

Reporting to the Director of Operational Strategy and Services, the Communication Lead will be responsible for the collection, management, organization, and distribution of communication assets throughout the Five Star Senior living portfolio.

This entails creating the right messaging that is both motivational and operational for over 130 facilities across the nation to standardize their operational procedures, tools and programs that deliver better ways of working and ultimately elevate the resident experience. As a member of the Operational Strategy and Services team, this role will partner with key stakeholders to adress barriers to adoption, root cause challenges and solutions that will drive continuous improvement and operational excellence resulting in better efficiency.

A successful candidate will be able to demonstrate their ability to implement change throughout a large organization by developing communication cadences, standards and auditing practices that validate the long-term success of program rollout.

Key Responsibilities:

  • Support the enhancement and execution of intranet system to drive a core repository of operational procedures throughout the organization.
  • Develop communication campaign strategies for Change Management initiatives that focus on continuous improvement in service delivery, resident satisfaction, and overall community operations.
  • Manage annual facilities change management calendar to help strategically balance the implementation of new programs and procedures.
  • Develop communication assets that promote the new initiatives at all levels of the business; including the ability to tailor messaging from C-suite to front-line team members.
  • Create and develop best in class “field-ready" solutions and toolkits that supporting key business enablers.
  • Develop & own the process of continuous feedback and improvement to ensure the integration of a partnership between the Operational Strategy and Solutions team with the 130+ facilities.
  • Partner with functional owners on the effective delployment, launch, adoption and ongoing integration into the way we work through creation of project plans, communication strategies, launch materials, change plans, all with the end user in mind.
  • Collaborate with cross-functional teams to ensure seamless implementation of initiatives, providing guidance and support throughout the project lifecycle.
  • Cultivate strong relationships with internal and external stakeholders, ensuring alignment of operational strategies with organizational goals.

Requirements:

  • 4-5 years of experience in a communications role for a large company; ideally Multi-unit service, retail, hospitality industry.
  • Strong executive presence and presentation skills- PPT and creating change materials- is key.
  • Strong partnership skills, with the ability to address communications needs as the end-user; someone who ensures the communication they are putting out would make sense to their audience and can anticipate questions.
  • Ability to communicate a consistent message across a variety of different audiences while being able to understand a structural complex internal company structure.
  • Ability to balance the need for a long-term strategic vision with the requirements to implement change according to an implementation calendar.
  • Strong ownership for the “big picture” and ability to lead up their perspective based on data and what is the best experience for the audience.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

  • Comprehensive Medical/Dental/Vision
  • 401k + Match
  • Bonus Opportunity
  • Competitive PTO, Sick & Holidays
  • Life, Disability & other supplemental benefits
  • Flexible Workplace
  • Professional Development Funds
  • Wellness Coaching & Personal Support Benefits
  • Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

  • Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
  • Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
  • You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
  • Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
  • Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

More than just a place to work
this is a place to

Thrive
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