Corporate and Field Applications Lead

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

Summary:

The Corporate & Field Applications Lead leads IT team members and contract resources in the administration, support, enhancement and development of solutions for a range of platforms within our application stack. You will interface with our business functions and technical resources to identify issues and opportunities, elicit requirements, maintain a prioritized roadmap, and propose and implement solutions. Using various project management frameworks, the Corporate & Field Applications Lead identifies ways to streamline processes to improve user experience, quality and effectiveness. The Corporate & Field Applications Lead leverages IT-related best practices to deliver business solutions. You will be a champion not just in leading technical change, but also in supporting change management for your business customers. You are resilient and flexible in response to a rapidly growing organization with changing business needs.

Responsibilities:

• Proactively collaborate with business stakeholders to identify and design cross-functional processes and solutions to business challenges.
• Lead a diverse team of subject matter experts across different technologies and applications
• Demonstrate a good understanding of the Company’s business and IT strategies and support and lead the execution of plans to achieve them.
• Present flexible, scalable and supportable options to stakeholders and advise them in choosing the best approach to support projects and business objectives.
• Proactively identify ways by which IT can add value to business teams to improve processes and effectively communicate them to key stakeholders.
• Lead communications between IT, business partners and key stakeholders at various levels in order to drive change across multiple functions.
• Stay current with trends and practices regarding both the healthcare and senior living industry and technology and the impact they can have on business processes.
• Maintain strong, ongoing relationships with business partners, project teams and other stakeholders.
• Lead elicitation, analysis and documentation of complex requirements and business needs, utilizing various techniques such as process mapping, user stories, UX prototypes, etc.
• Identify and resolve conflicting requirements and trace requirements through to solution; manage requirements to the smallest set that will provide the biggest impact in advancing business objectives.
• Design solutions for end-user adoption and productivity improvement, with usability in mind.

• Strong ‘customer’ and UX (user experience) focus
• Able to work with cross-functional groups and different level of employees throughout the organization to effectively and professionally achieve results.
• Exceptional written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment.
• Able to translate technical material for a non-technical audience and simplify complex concepts for inclusion in documentation processes.
• Strong track record of building and maintaining solid relationships with business partners.
• Able to quickly and independently learn new business models, processes, tools and technology.
• Excellent strategic and problem solving skills to effectively influence decision making
• Leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action.
• Solid grounding in project management and SDLC methodologies, with a solid grasp of how to manage risk across a portfolio of projects.
• Understanding of data management, models and governance.
• Excellent ability to communicate project status updates to team and cross-functionally to ensure understanding.

• Experience supporting a diverse portfolio of applications including: Salesforce(or other CRM’s), ServiceNow, DocuSign, SharePoint, PowerApps, & home-grown applications and tools
• Familiarity with any of the following is a plus: Workday, emar/clinical applications (PCC), Property Management Systems, PowerBI, Workato.
• 2 years experience managing individual contributors
• Bachelors or Masters degree in business or technology fields preferred.
• Minimum 7 years professional experience in business analysis, application design, implementation, and support or as a super user preferred.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.