Director of Implementation

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

The Opportunity

The Director of Implementation spearheads the prioritization and implementation of new projects and programs, ensuring adherence to deadlines and budgets. This includes setting implementation goals and milestones, coordinating with other corporate departments, delegating duties, mapping out plans, and developing strategies to optimize implementation and execution. Reporting to the Chief Operating Officer this role will also:

What You’ll Do

• Partner with each department within the operations group to prioritize, create and roll-out projects that improve the efficiency of community operations.
• Oversee operational communication strategies in partnership with home office and leadership to optimize and streamline communication flow to and from communities.
• End to end creation of tools to implement and track project execution and results on a quarterly basis - develops the “playbook” for effective program roll out and execution- including communication plans, guide the development of training content and documents for field teams, establish monthly/quarterly routines and sustainment of standards and be accountable for desired outcomes.
• Function as air traffic control for all programs and projects impacting the community operations team- maintains a master workload planning calendar and acts as the central gatekeeper for all field projects and initiatives to support optimal execution and productivity.
• Provides visibility to leadership on all projects and change initiatives and identifies potential risks, conflicts and synergies to optimize execution and long term sustainment.
• Works in a consultative capacity with functional owners and key stakeholders to identify optimal rollout plans, helping to think through considerations, risks, etc.
• Lead the implementation and tracking process for each project that is agreed upon for roll-out, including budget oversight and reconciliation.
• Collaborate cross-functionally to identify process bottlenecks and define solutions for process improvements.
• Coordinate with stakeholders to ensure alignment on timing of implementation and execution around each project that is rolled out.
• Acts as a trusted advisor to home office leaders understanding the impact of initiatives on resident experience, productivity, and team member experience.
• Assists with the coordination of all pilot projects and measuring success and recommendations for scale.
• Tracks projects post launch to identify ongoing opportunities to ensure sustainment and integration into our operational practices and ongoing meeting of KPIs.

What You’ll Bring

• 5+ years of relevant experience
• In-depth knowledge of project management methodologies
• Experience implementing projects and priorities across multi-site operational groups that are across large geographic regions
• Work with efficiency, and achieving measurable results
• Strong written, verbal communication and presentation skills
• Strong problem-solving skills and the ability to think critically to identify process gaps, bottlenecks, and improvement opportunities
• Ability to analyze complex data, identify trends, and make data-driven decisions to improve operational processes
• Leadership experience in hospitality and/or senior living
• Demonstrated ability to work in a fast-paced environment, managing multiple priorities and deadlines
• Ability to travel as required to support assigned projects/initiatives
• Proactive mindset, analytical thinking, and problem-solving skills
• Ability to work independently and through leading outcomes for cross functional teams

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.