A place where
you can advance

Others & Yourself

Role:

Director, Workforce Planning

Location:

255 Washington Street
Newton, MA  02458

Job Attributes:

Expand+
  • Job ID

    1269463

  • Req ID

    136265BR

  • Job Category

    Human Resources

  • Career Area

    Corporate & Regional

  • Job Type

    Full-Time

  • Work Shift

    Daytime

  • Job Location

    255 Washington Street
    Newton, MA  02458

Great Place To Work

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

About the Team

We’re a team of mission-driven individuals with a hunger for purposeful innovation and making a difference in the lives of others. We keep our values of People First, Trust Matters, Moving Forward and Passion for Life at the center of what we do and who it serves- our people. We welcome diversity of backgrounds, ideas and life experiences. At AlerisLife and our Operating Divisions you’ll find a dedication to one another that’s profound, where everyone plays a role in the success of others. What’s more, we have a respect for the commitments we all have outside of work-and the trust and flexibility to attend to them.

About you. . .

  • Purpose and Meaning – You have an authentic connection to our vision, mission and values that helps you advance our culture and keep People First at all times.
  • Advancing Others – Whether it’s for our customers or team members, you are known as someone committed to advancing others by supporting their continuous growth and leading them to achieve results. You get it- positive team experiences lead to incredible customer moments.
  • Operational Excellence – You are a systems thinker who encourages a mindset of continuous process improvement and outcomes, believes that ideas can come from everywhere and empowers people to find ways to improve how and what we deliver for our customers and each other.
  • You Are Accountable – to our team, our customer and our brand(s). You believe that how we achieve results is just as important as what we accomplish together.
  • Let’s Do This - Fast is as slow as we go! You thrive on maintaining the focus on what’s now while managing multiple priorities, projects and competing demands and helping others anticipate and embrace what’s next.

Summary:
Newton, MA fixed hybrid schedule, 3 days in office

As Director, Workforce Planning you will provide analytical and consultative expertise enabling leaders in the Operations, Finance and Human Resource function to improve decision making regarding resource allocation and talent planning that supports long-term business planning and in year fiscal targets. You will play a pivotal role in shaping and optimizing our workforce strategy within the senior living industry. This role is responsible for labor modeling, scheduling optimization, and workforce planning initiatives, ensuring the seamless alignment of staffing resources with the unique needs of our residents and communities.

Responsibilities:

  • Collaborate with cross-functional teams to assess the impact of location decisions on staffing, operational efficiency, and overall business performance.
  • Analyzes trends and captures input critical to accurate forecasting; provides analysis for forecasting and capacity planning. Compares actual results to forecasts weekly, monthly, and annual basis to ensure appropriate staffing levels. Makes recommendations based on results for development/adjustment of staffing plans. With strategic direction, develops processes to aid in the analysis of new and existing programs to increase forecasting and staffing accuracy.
  • Monitors the effectiveness and efficiency of scheduling to ensure in alignment of company-wide processes and procedures to achieve support key performance indicators.
  • Defines staffing solutions to match the capacity with workload, considering the learning curve, vacations, training needs, attrition, subject to operational and financial objectives. Communicate the hiring needs accordingly to the time needed.
  • Lead the workforce management team in staffing optimization including planning for off-line activities to support operations needs (i.e., training, one-on-ones, and meetings)
  • Develop and maintain sophisticated labor and staffing models to forecast staffing requirements based on resident needs, industry trends, and regulatory guidelines in order to reduce turnover by 10%. Analyze historical data and industry benchmarks to identify patterns, trends, and opportunities for improvement in workforce efficiency.
  • In partnership with the Operational Strategy Team leverage the created labor model to identify where there are opportunities for efficiency and new capacity to effectively implement new processes and programs, while sustaining the core business.
  • Develop, own and implement a comprehensive workforce planning tools and framework, aligning staffing levels with business objectives.
  • Lead the analysis of workforce trends, demographic shifts, and market conditions to inform strategic decision-making.
  • Collaborate with department heads to understand staffing needs, skill requirements, and resource allocation across various functions and locations.
  • Oversee the development of workforce models, scenario planning, and forecasting to anticipate future workforce needs.
  • Develop KPIs, dashboards and tracking mechanisms to monitor the success of program launches and ongoing adoption. Share insights and leverage them to drive decision making, action and ongoing process improvement for better outcomes.
  • Collaborate with senior leadership to define and implement and mobilize a comprehensive workforce planning strategy that aligns with AlerisLife's business objectives. Promote a culture of accountability within the organization to drive workforce planning utilization and positive outcomes measuring the efforts around workforce planning goals.
  • Assess and address staffing gaps, needs, full time/part time allocation, and surplus, recommending adjustments to optimize resource allocation
  • Develop scalable criteria for workforce expansion or contraction based on occupancy levels, resident acuity, and other relevant factors.
  • Collaborate with various departments, including Operations, Human Resources, Finance, and Information Technology, to ensure seamless integration of workforce planning initiatives across the organization.

Requirements:

  • In-depth knowledge of workforce planning methodologies, tools, and best practices.
  • Strategic mindset and the ability to align workforce and location strategies with overall business objectives.
  • Demonstrated experience building valued and trusted relationships with your clients and partners.
  • Acts with integrity, professionalism, and able to handle confidential information and issues with discretion and sound judgment.
  • Strong business acumen, Flexibility, and intellectual curiosity
  • Experience in project management and program creation, roll-out and implementation across multiple locations. Experience in developing and implementing policies and procedures.
  • Excellent leadership skills with proven ability to motivate, direct, and develop team members to be efficient and effective.
  • Solid business acumen, strategic planning, problem solving and relationship building skills.
  • Proven ability to work collaboratively with other department heads and team members at all levels of a complex matrixed organization to create a team-oriented environment.
  • Highly effective time management skills and ability to multi-task efficiently.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

  • Comprehensive Medical/Dental/Vision
  • 401k + Match
  • Bonus Opportunity
  • Competitive PTO, Sick & Holidays
  • Life, Disability & other supplemental benefits
  • Flexible Workplace
  • Professional Development Funds
  • Wellness Coaching & Personal Support Benefits
  • Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

  • Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
  • Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
  • You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
  • Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
  • Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

More than just a place to work
this is a place to

Thrive
  • Light Blue Petal Inspired Thinking

    Flip

    Inspired Thinking White

    I am encouraged

    to bring forward fresh thinking that enhances how we work, serve, and live.

    Flip back

  • Green Petal Total Wellbeing

    Flip

    Total Wellbeing White

    I am empowered

    to further my own mental, physical, and emotional wellbeing — feeling energized for life and work.

    Flip back

  • Dark Blue Petal Shared Purpose

    Flip

    Shared Purpose White

    I am motivated

    by a shared desire to make a difference daily — at work, at home, and in the community.

    Flip back

  • Green Petal Personal Growth

    Flip

    Personal Growth White

    I am inspired

    by the opportunity to grow personally and professionally, each and every day.

    Flip back

  • Light Blue Petal Meaningful Connections

    Flip

    Meaningful Connections White

    I am supported

    to build nurturing relationships with my customers, co-workers, community, and loved ones.

    Flip back