Learning and Development Specialist

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

At AlerisLife we want you to follow your passion and build your career. Every team member plays an important role in realizing our vision: a world in which quality of life is ageless. Learn more about what drives us and explore the exciting opportunities we offer. Don’t wait—we want you to never stop advancing.

As part of our continued commitment to advancing you, this position has been designed to be rotational with an anticipated duration of 12 months. Rotational programs allow for the development of new skills and exposure to other areas of the company.

This position can be remote with up to 25% travel.

ABOUT THE TEAM

We’re a team of mission-driven individuals with a hunger for purposeful innovation and making a difference in the lives of others. We keep our values of People First, Trust Matters, Moving Forward and Passion for Life at the center of what we do and who they serve -- our people. We welcome diversity of backgrounds, ideas and life experiences. At AlerisLife and in our operating divisions, you’ll find a dedication to one another that’s profound; everyone plays a role in the success of others. What’s more, we have a respect for the commitments we all have outside of work and the trust and flexibility to attend to them.

ABOUT THE JOB

The Learning and Development Specialist (Business Office Specialty) is responsible for designing, developing, and managing the onboarding and continued skills development of community Business Office Managers. This person will partner with highly effective business office managers and subject matter experts to support the learning and continued development of Business Office Managers.

WHAT YOU WILL DO

People & Culture Leadership:

• Develop learning programs and materials focused on the community Business Office Managers to support onboarding and job skills training
• Create, execute, maintain and evaluate existing programs to ensure learning aligns to outlined goals/organizational performance standards, and identify improvements to deliver the best overall experience via online learning, virtual learning, and live facilitation
• Provide recommendations on updates to organizational standards and best practices
• Create and activate a highly effective network of Business Office Manager (BOM) subject matter experts (SME) who can offer support in a strategically organized manner
• Act as a train the trainer and coach to the BOM SMEs (mentors)
• Partner with BOM SMEs to update and evolve content, coordinate onboarding of new Business Office Managers and deliver program materials
• Coach BOM SMEs on technology and facilitation skills, as needed
• Partner with Manager of Learning and Development and IT team to ensure technology and application needs are met prior to new hire start date
• Develop and maintain relationships with business process owners and key stakeholders to ensure learning programs are aligned with current business needs and processes
• Partner with the Learning and Development team to leverage instructional design and adult learning best practices

THE EXPERIENCES AND SKILLS YOU’LL BRING

• Minimum 2 years of experience as a successful Business Office Manager in a Five Star community with extensive knowledge of our existing processes and procedures
• Experience delivering skills based training
• Strong business acumen
• Excellent leadership skills with proven ability to motivate, direct, and develop team members to be efficient and effective
• Outstanding organizational skills with the ability to manage multiple projects concurrently and prioritize/reprioritize tasks based on changing needs
• Proven ability to build relationships and work collaboratively with others at all levels of a complex matrixed organization
• Superior writing, editing, communication and presentation skills; ability to deliver messages in a concise, easy to understand manner, both verbal and written
• Highly proficient in Microsoft Office products, including Excel, Word, Outlook, and PowerPoint
• Self-motivated and able to work effective remotely with limited supervision

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.