Point Click Care Educator

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

The Opportunity

This position is 100% remote. This position may require occasional travel based on the business needs at the time.

Supports the learning needs of team members related to the proper use of Point Click Care (PCC). Identifies those individuals and communities "at risk" for needing training, guidance and follow up related to the progress of PCC implementation. Monitors compliance reports to assess progress of all communities as well, as education related to accuracy of Level of Care evaluations. Communicates any changes or modifications implemented in PCC to appropriate parties.

What You’ll Do

Responsible for planning education and compliance for the PointClickCare (PCC) system in conjunction with Clinical Services. Provides education for the proper use and implementation of PCC. Collaborates closely with the National Director of Clinical and Director of Clinical Operations in the overall operation of PCC implementation and compliance.

Administers and/or oversees the administration of diagnostic measures to assess compliance preparedness and to evaluate potential learning deficits for incoming and current team members.

• Plans, develops, and educates individual and group instruction meetings with team members and prepares reports to document progress.
• Establishes/teaches a foundation of PCC knowledge for Five Star Senior Living team members.
• Assists team members with the knowledge to create and manage PCC dash boards.
• Makes recommendations to the PCC team for enhancements and modifications to the current PCC system.
• Assists team members to develop learning strategies that support individual success, which may include one on one instruction.
• Develops structure orientation program for all roles that utilize PCC to ensure there is standardized onboarding education process.
• Develops and updates PCC Quick Reference Guides and tools.
• Assists team members with understanding individual PCC requirements whether fully implemented or with partial implementation of the system. Develops short- and long-term plans to meet requirements and evaluates the effectiveness of training programs through assessments, feedback, and performance metrics, make necessary adjustments for continuous improvements.
• Maintains regular communication with communities, DRC’s, DOC’s, DOP’s, National Director of Clinical, and Vice President – Chief Wellness Officer and other related personnel related to monitoring progress and compliance progress reports.
• Participates in the overall implementation in conjunction with the Point Click Care, Clinical Informatics and Clinical Services team when implementing PCC in communities.
• Assist with PCC Service Tickets to resolve issues or determine whether further involvement of others is needed for problem resolution.
• Performs miscellaneous job-related duties as assigned.

INTERPERSONAL SKILLS:

• Demonstrates active listening techniques, gains support through effective relationships, treats others with dignity and respect and seeks feedback.
• Develops and maintains a good working relationship and cooperative attitude with cross functional departments. Must have patience, tact, cheerful disposition, and enthusiasm.

• Possesses the ability to deal tactfully with team members.
• Possesses leadership ability and willingness to work harmoniously with and supervise professional and non-professional team members.
• Works with home office leadership, National Director of Clinical, Vice President – Chief Wellness Officer, Directors of Clinical, Directors of Operations, and Directors of Resident Care as necessary and implements recommended changes as required.

CONTINUING EDUCATION:

• Attends continuing education programs required for maintenance of professional certifications and licensure.

• Incorporates new methods, principles, and trends learned from continuing education programs into existing practices.

What You’ll Bring

• Excellent communication and presentation skills
• Knowledge of relevant compliance reports.
• Skilled in facilitating problem solving with individuals regarding personal and professional priorities.
• Strong analytical and critical thinking skills and ability to use independent judgment to manage and impart confidential information.
• Ability to investigate and analyze information, draw conclusions, and establish next steps.
• Ability to develop and apply communication strategies for the distribution of instructional materials to team members.
• Strong knowledge of instructional design principles and adult learning methodologies. Ability to adapt training methods to accommodate different learning styles and levels of technical proficiency. Education and/or Experience:
• Graduate of accredited Nursing School, Valid RN License
• At least 5 years-experience with Senior Living and with the PCC system.
• Must have strong working knowledge of PCC and state regulations.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.