Salesforce Platform Manager

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

Job Description:
Newton, MA fixed hybrid schedule, 3 days in office

We are seeking a dynamic and experienced Salesforce Platform Manager to lead our team of Salesforce administrators and developers. As the Salesforce Platform Manager, you will play a critical role in bringing our CRM and Marketing strategies to life leveraging Sales Cloud and Pardot/Marketing Cloud Account Engagement, driving user adoption, and ensuring that our Salesforce platform aligns with our business objectives. This role requires a unique blend of technical expertise, strategic thinking, and leadership and collaboration skills to drive our Sales and Marketing-related technical initiatives and ensure we derive maximum value from our Salesforce investments.

Key Responsibilities:

• Collaborate closely with internal stakeholders to identify and implement new features, functionalities, and enhancements resulting in a multiyear roadmap to improve efficiency and user experience.
• Continuously monitor and analyze Salesforce usage, identifying opportunities for optimization.
• Recommend and implement best practices to enhance system performance and efficiency.
• Oversee the creation of meaningful custom applications, reports, and dashboards.
• Lead team of administrators and developers to create and maintain custom Apex code and Visualforce pages.
• Cultivate and maintain relationships with Salesforce customer success team, development consultants, and other partners and vendors.
• Provide ongoing user support, addressing questions and issues in a timely manner.
• Collaborate with Enterprise Data Strategy team to integrate Salesforce with other systems and applications, ensuring accurate and appropriate use of Salesforce data.
• Assist in data analysis to drive business decisions and strategy.
• Administer and configure the Salesforce platform to meet the needs of the organization, including user security and data model maintenance.
• Ensure data integrity and quality through data validation and data cleansing efforts.
• Stay current with Salesforce updates and evaluate their potential impact on the organization.

Education and Experience:

• Relentless sense of urgency, strong intellectual horsepower, a thorough and insightful problem-solver with a can-do attitude and demonstrated results.
• Strong understanding of Salesforce architecture, capabilities, and limitations, specifically focused on Sales Cloud and Pardot/Marketing Cloud Account Engagement.
• Proven experience as a Salesforce Administrator or similar role.
• Bachelor's degree in a related field (or equivalent experience).
• Salesforce certifications are a plus.
• Proficiency in customizing Salesforce objects, fields, layouts, and workflows.
• Excellent communication and problem-solving skills.
• Strong organizational and project management abilities.
• Ability to work collaboratively with cross-functional teams.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.