Senior Manager of People Ops Continuous Improvement

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

THE OPPORTUNITY

Develops and implements a People & Culture operations strategy for the Sr. Living Division that contributes to success by driving efficient, compliant, streamlined, and productive processes and tools that advance the company’s mission and strategic objectives. Provides strong leadership in HR Operations, Compliance, and Employee Services with a focus on developing field leadership. Aligns HR operational and support services to be compliant and anticipate and exceed the needs of the business units and other projects. Administers all people policies & procedures for the organization.

• Serve as the project manager for multiple initiatives and cross functional projects simultaneously.
• Lead complex talent operations projects with well-defined timelines, deliverables, and end-to-end project management.
• Oversee operational communication strategies in partnership with home office and leadership to optimize and streamline communication flow to and from communities.
• Coordinate with stakeholders to ensure alignment on timing of implementation and execution around each project that is rolled out.
• Acts as a trusted advisor to home office leaders understanding the impact of initiatives on resident experience, productivity, and team member experience.
• Assists with the coordination of all pilot projects and measuring success and recommendations for scale.
• Collaborate cross-functionally to identify process bottlenecks and define solutions for process improvements.
• Maintains a master workload planning calendar and acts as the central gatekeeper for all field projects and initiatives to support optimal execution and productivity.
• Partner closely with Legal, IT, COEs, P&C and Operations teams for the delivery of all policies, programs, and tasks across the region. Partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.
• Oversee operational communication strategies in partnership with home office and leadership to optimize and streamline communication flow to and from communities.
• Partner closely with COEs, People & Culture and Operations teams for the delivery of people programs companywide with a focus on integration and implementation within Five Star.

• Partner closely with COEs, People & Culture and Operations teams for the delivery of people programs companywide with a focus on integration and implementation withing Five Star.
• Ownership of the project lifecycle from inception through launch. Maintains and measures effectiveness of program integration, sustainment and utilization through data analysis
• Drive continuous improvement by working across geographies and brands to drive standardization and effectiveness of recognition programs, utilizing relevant measurement and feedback from field stakeholders to ensure quality and value.
• Expert consultation on best ways to drive implementation in a multi-unit environment.
• Engage and connect team members companywide by bringing values & our Employee Value Proposition to life through stories and celebrating key milestones via certificates, issuing gift cards, spotlights etc.
• Own coordination, and execution of Engagement days for Five Star that are observed as an opportunity for recognition (Nurses Day, Alzheimer’s Awareness month etc.)
• Work directly with COEs to ensure People & Culture portal is well documented, maintained and regularly updated and communicated.

• Bachelor’s Degree and/or minimum 5 years’ experience in employee relations, investigations, employment law, and disciplinary actions
• Knowledge of federal, state and local laws, statutes, which govern employment policies and practices
• Thorough understanding and application of internal and external HR principles, concepts, practices and standards
• Experience successfully implementing programs across geographically distributed teams
• Ability to build strong working relationships across all levels of the organization, including remote areas
• Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment
• Outstanding written and verbal communication skills; must be an articulate and persuasive communicator
• Ability to objectively coach employees and management through complex, difficult, and emotional issues
• Strong business acumen and the ability to influence stakeholders

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.