Vice President of Operations

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

Summary:

The Vice President of Operations leads the operational transformation and standardization of our operating platform for our largest division, Five Star Senior Living. As a vital part of our executive leadership team (ELT), this person will contribute to strategic decision-making and play a crucial role in shaping organizational strategy. This senior leader leads the strategy and implementation of best in class leadership approaches, operational standards and routines across multiple communities/sites to stabilize our business and enable our future growth. The person in this role is resilient, a driver of change and is open to discovering new approaches that will help to re-invent our organization, ultimately delivering an operating platform that allow our team members and residents to thrive. Through clarity of expectations, focus on accountability and constant prioritization, the person in this role will support the successful re-invention of our business.

Responsibilities:

People & Culture Leadership:

• Foster a culture of growth mindset that supports significant operational change and transformation as we re-invent the way we operate.
• Build culture across the operational team that encourages trust, transparency and clarity around expectations and standards -
• Teach, coach, develop, and inspire ownership and accountability on the team’s execution, sustainment and success of operational excellence programs and initiatives.
• Hire and retain talent that is aligned to the goals, mission and expected behaviors of the organization.
• Assess and succession plan to ensure an appropriate level of staffing, bench, and talent development in each region.
• Work in tandem with the Vice President of People & Process Excellence to drive operational excellence and collaboration around standards, goals and strategies.
• Build strong collaborative teams and leads by our values by example, including leading change and operational excellence
• Clearly communicates the vision, purpose and organizational priorities and establishes clear goals and expectations for team that support.
• Provides constructive feedback to reinforce positive behaviors and improve overall performance of team.
• Encourage open dialogue with team members about growth and development opportunities to help them reach their full potential.
• Mentor and coach team to create an open and collaborative environment and a greater sense of connection and commitment to AlerisLife and customers.

Strategic Operations

• With the COO and senior leadership team, lead the strategy, execution and sustainment of our business transformation for our largest division, senior living.
• Establish routines and standards, rooted in operational best practices that allow our business to effectively scale through an operational platform that supports the success of our team members and experience of our residents. and consistently deliver the best experience for our residents and team members.
• Lead the design and deployment of strategic plans mindful of markets, consumers, service lines, growth strategies and overall financial and operational enterprise-wide goals accompanied with supporting tactics.
• Lead, shape and provide visionary leadership to the Five Star team with a strong emphasis on leadership and establishing a influential presence in the field.
• Dive strategic initiatives to ensure alignment with organizational goals.
• Establish and maintain a strong presence in the field mentoring and inspiring team members to foster a culture of collaboration, innovation, and excellence.
• Support enterprise-wide revenue and service line goals by setting revenue and margin goals (by Region) and co-design the community/clinic level tactics necessary to achieve goals in the Strategic Plan.
• In conjunction with the Design and Construction team, oversees designs, schedules, and coordinates general upkeep, major repairs, remodeling, or construction projects of Five Star Senior Living managed properties.
• Establishes and maintains capital project budgets and schedules.
• Develops long range plans for the efficient operation and maintenance of facilities, grounds and utility systems.
• Develops and presents detailed budgets and financial reports on the properties.

Operational Outcomes

• Drive results by setting expected standards and consistency in operational excellence. Identify areas of opportunity and drive process improvements and execution.
• Partner with asset manager to provide business updates, understand challenges and future plans.
• Drive cross functional collaboration through effective prioritization and alignment to solve issues, remove barriers, and ensure continuous improvement.
• Direct and manage operational metrics and KPIs across all portfolios such as Occupancy, Revenue, EBITDA, People Metrics, etc.
• Measure and evaluate above quality measures/indicators and provide insights and trends to drive national actions.
• Partner closely with sales and marketing to identify performance trends and insights to drive action at the regional and community level.
• Establish process and mechanisms for sales and revenue reporting including monitoring reporting of leads and referrals by community/clinic by source.
• Support development of analytical tools to better forecast revenues.
• Monitor salaries and wage expense for the portfolio- with attention to region/community to understand the local dynamics for wages, turnover and applicant market.
• Leads with clear routines and standards driving the development of monthly process to extract and review operations data.
• Lead Continuous Improvement initiatives for regions/communities in Division and signs-off on bridge plans.
• Ensure adherence to all applicable company policies and procedures and state, local, and federal laws and regulations.
• Continually evolve operational standards and practices and partner with people team to ensure team member development and performance.

• 10+ years as a senior operations leader role involving a combination of hands-on operations, strategy and people leadership role; preferably in the hospitality or service industry.
• Experience driving transformation and operational excellence through effective standards and routines, while driving accountability.
• 5+ years in a corporate/divisional level leadership role for a multi-facility organization; prior experience in a Vice President or Senior Vice President role a plus.
• Program development experience
• Experience in project management and program creation, roll-out and implementation across multiple locations. Experience in developing and implementing policies and procedures.
• Excellent leadership skills with proven ability to motivate, direct, and develop team members to be efficient and effective.
• Solid business acumen, strategic planning, problem solving and relationship building skills.
• Proven ability to work collaboratively with other department heads and team members at all levels of a complex matrixed organization to create a team-oriented environment.
• Highly effective time management skills and ability to multi-task efficiently.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Bonus Opportunity
• Competitive PTO, Sick & Holidays
• Life, Disability & other supplemental benefits
• Flexible Workplace
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.

• Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
• Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
• You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
• Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.

EEOC

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.